Please be aware the Sydney Lyric Theatre has no obligation to honour tickets purchased via unauthorised re-sellers, such as Viagogo, eBay, Gumtree or otherwise, as these may be invalid tickets and you may be refused entry. In NSW it is illegal to resell a ticket for more than 110% of the face value of the ticket, as regulated by NSW Fair Trading
Hamilton is now playing at the Sydney Lyric Theatre until 27 February.
Tickets for HAMILTON are only distributed by mobile tickets or in-person collection at the box office with a valid ID of the Ticketmaster account holder. If you have purchased tickets from an unauthorised re-seller and receive downloadable print at home tickets, these are not valid and will not be honoured.
IN ACCORDANCE WITH NSW GOVERNMENT REGULATIONS
In line with recent NSW Government announcements, and with an abundance of caution, the Sydney Lyric Theatre will be following the below COVID safety rules. These rules will apply to all ticket-holders visiting HAMILTON Australia, unless a valid medical exemption is presented:
- Checking in via the Service NSW App will be mandatory.
- Proof of full vaccination for all patrons 16+ will be required to enter the venue.
- Masks to be worn inside the venue for all patrons 12+
If you have any further queries, please visit the Sydney Lyric COVID-safety plan here.
If you or anyone attending the performance with you is not able to meet the mandatory vaccination requirements listed here, contact Ticketmaster at least 48 hours prior to your performance for options available.
WHAT HAPPENS IF TRAVEL RESTRICTIONS ARE IN PLACE OR I AM UNABLE TO ATTEND HAMILTON DUE TO COVID-19?
Maintaining a safe and healthy environment for audiences, cast and the venue is of paramount importance.
- If you are unwell, with any Covid-19 symptoms, please complete the Ticketmaster Customer Service form here prior to your performance by Midday (for an evening performance) & 10am (for a matinee performance) at the latest and we will work with you to exchange your tickets for a future performance (subject to ticket availability and into a performance at least 14 days after the day of cancellation). Please note, Ticketmaster call centre operating hours are Mon-Sun 9am-5pm AEST.
- If you booked your tickets and are an interstate, international traveler or in an area under stay at home orders and are unable to attend due to travel restrictions around the time of your performance, please complete the Ticketmaster Customer Service form here no later than a week before your performance and we will work with you to exchange your tickets for a future performance (subject to availability). If borders shut suddenly within 7 days of your performance, we will also work with you to exchange your tickets for a future performance (subject to availability).
- Exchanges are subject to availability at the time of exchange and must be of equal value of the original ticket(s) purchased. If you wish to exchange to a higher-priced ticket(s), you will be asked to pay the difference in ticket price.
- In those cases, if after following the above processes we are unable to facilitate an exchange for another performance, a refund will be offered.
- No exchanges or refunds can be provided after the deadlines listed above or after a performance date unless required by applicable law.
- Please note: We can only assist those who purchased their HAMILTON tickets on Ticketmaster Australia, the authorised ticket seller for the Sydney Lyric Theatre, or through approved travel package partners. If you purchased tickets through any other avenue, please contact the seller directly to learn more about their refund and exchange policy.
TICKETING TIPS
WHEN DO TICKETS GO ON-SALE?
Tickets are now on-sale through Ticketmaster Australia. To stay up to date with all HAMILTON Australia announcements, we recommend that you join the waitlist by signing up at hamiltonmusical.com.au.
The only authorised ticket seller for HAMILTON tickets at the Sydney Lyric Theatre is Ticketmaster, as well as through our travel package partners, Helloworld & Viva Holidays and Keith Prowse Travel, and corporate package partner VIPNOW.
The Sydney Lyric Theatre box office is open Monday-Friday from 9am-5pm.
All bookings for HAMILTON tickets will be through Ticketmaster.
HOW MUCH WILL TICKETS COST?
Ticket prices for HAMILTON vary by performance, seat location, and during peak periods such as public and school holidays. Prices are subject to change, but start from $70* AUD on ticketmaster.com.au.
*Subject to availability. $70 ticket price is based on D Reserve ticket. An additional $9.20 Ticketmaster Transaction Fee per booking applies.
THE LOTTERY
Win the chance to purchase $10 lottery tickets at every performance of HAMILTON Australia!
Entry for the HAMILTON $10 LOTTERY is only via the official TodayTix app, available for all iOS and Android devices in the Apple App Store and the Google Play Store. No purchase or payment is necessary to enter or participate.
The lottery will open at 12:01 AM every Friday and will close for entry at 1:00 PM the Thursday prior to the following week’s performances. You can enter for a maximum of two $10 lottery tickets per performance. The Lottery is a chance to win the right to buy tickets to HAMILTON at an exclusive $10 Lottery price, and not a chance to win tickets to the performance itself.
Winners will be notified between 1:00 PM and 6:00 PM every Thursday for the upcoming week’s performances and will have one hour to claim and purchase the HAMILTON $10 Lottery tickets before they are offered to the next eligible entrant.
There is no limit to the number of individual lotteries you can enter.
Lottery tickets are collectable from the Sydney Lyric Theatre box office on the day of the performance only. A valid photo ID that matches the TodayTix winner confirmation will be required. Lottery tickets purchased cannot be exchanged, refunded, or resold.
NSW Trade Promotion Authority Number TP/00731, TodayTix Australia Pty Ltd. Permit number NTP/01125
HOW MANY TICKETS CAN I BUY?
There is an 8 ticket limit per household. All orders will be reviewed for duplicate accounts, bots, or other means being used to circumvent the 8 ticket limit. Fraudulent ticket orders may be cancelled without notice.
Why the limit? The ticket limit is in place to allow as many people as possible the opportunity to purchase tickets for HAMILTON. All transactions online or in-person that are detected to be bot purchases, patrons creating duplicate accounts in order to purchase more than 8 tickets, or any action that indicates a purchase in excess of the 8 ticket limit may be cancelled without consideration.
WHAT IF I WANT TO ACCESS GROUP SALES AND BOOK MORE THAN 8 TICKETS?
Groups of 10 or more can purchase tickets through Ticketmaster Groups.
For more information on groups, please visit Ticketmaster Groups Department by clicking here.
CAN I GET A REFUND OR EXCHANGE MY TICKETS FOR ANOTHER DATE ONCE I PURCHASE MY TICKETS?
As with all ticket purchases, we recommend that you check/confirm dates and times of the performance you intend to purchase before completing the checkout on Ticketmaster.
There are no refunds or exchanges on tickets once they are purchased if you change your mind or for personal reasons.
WILL THE THEATRE HAVE COVID-SAFE PROTOCOLS IN PLACE?
Masks are mandatory at all times in the theatre for those aged 12 and up. The Sydney Lyric Theatre will operate in accordance with its Covid Safe Plan with the goal of ensuring that your experience at the theatre is made as safe as reasonably possible. The Covid Safe Plan applicable at the time of your visit will be made available on the theatre’s website here.
In accordance with NSW Health, the Sydney Lyric is currently selling tickets up to its full capacity for all performances of HAMILTON. This means that there will not be physical distancing within the auditorium, and you will have patrons sitting directly next to, in front of, and behind you.
WHEN WILL I RECEIVE MY TICKETS?
If you selected mobile ticket delivery, tickets will be delivered via My Account on the Ticketmaster website and available to you from 72 hours prior to the performance.
If you selected venue collection for your tickets, they will be available on the day of the performance only. Tickets must be collected and personally signed for by the credit card holder who is the only person authorised to collect tickets. For identification purposes the credit card holder must present personal ID, the credit card which was used when purchasing the tickets and the account confirmation number at time of collection.
There will be no outlet sales or tickets posted for this event.
WHAT IF I DO NOT RECEIVE MY TICKETS 72 HOURS BEFORE THE PERFORMANCE?
If you cannot find or do not receive your mobile tickets (from 72 hours before the performance only), we recommend the following:
- Log into your online Ticketmaster.com.au account to access your mobile tickets and double-check to ensure all details are correct.
- Please contact Customer Service for further information.
Lost or replacement tickets can only be obtained at the venue box office prior to the performance and will only be issued to the original ticket purchaser/Ticketmaster account holder upon showing valid id.
WHY ARE THERE TICKETS ONLINE THAT ARE TWICE AS EXPENSIVE AS YOUR LISTED TICKET PRICES?
If you search HAMILTON, you will likely find many re-sale sites advertising HAMILTON tickets at prices higher than those on our official site. Be aware of what website you are on before you make any purchase.
Ticketmaster.com.au is the authorised ticket seller for HAMILTON at the Sydney Lyric Theatre.
In NSW it is illegal to resell a ticket for more than 10% of the face value of the ticket. Please be aware the Sydney Lyric Theatre has no obligation to honour tickets purchased via unauthorised re-sellers, as these may be invalid tickets. If you attend with a ticket purchased via an unauthorised re-seller such as Viagogo, eBay, Gumtree, or otherwise, you may be refused entry.
Tickets for HAMILTON are only distributed by mobile tickets or in person collection at the box office with valid id of the Ticketmaster account holder. If you have purchased tickets from an unauthorised re-seller and receive downloadable print at home tickets, these are not valid and will not be honoured.
WHAT IF A PERFORMANCE IS SOLD OUT?
We anticipate demand will be high for HAMILTON tickets and recommend that customers book early for best availability. If the performance you wish to attend is sold out, we recommend the following:
- Look further into the season for other performances.
- Saturday matinees and evenings and Sunday matinees will be the performances that are highest in demand, so consider attending a Tuesday, Wednesday, Thursday or Sunday evening performance.
- Continue to check back on sold-out performances in the event additional seats get released.
- Make sure you are signed up to the waitlist to receive information on presales to get early access to new ticket blocks if they become available.
IS THE SYDNEY LYRIC THEATRE AN ACCESSIBLE VENUE & HOW DO I BOOK WHEELCHAIR/COMPANION CARD BOOKINGS?
Once tickets go on sale, to make a wheelchair or companion card booking or have questions about venue accessibility, call (02) 9509 3600 or email [email protected] during normal business hours, Monday-Friday from 9am-5pm. Please note that companion card tickets can only be collected at the box office from 1 hour prior to the performance booked. The companion must present the companion card provided when booking before tickets can be handed to the patron.
WILL THERE BE SIGNED OR AUDIO DESCRIBED PERFORMANCES DURING THE RUN?
Yes. There are currently plans underway to include AUSLAN signed performances and audio described performances of HAMILTON. Performance dates and booking details will be forthcoming.
WHAT IS A LYRIC DELUXE SEAT?
Lyric Deluxe tickets are sold in pairs and provide an upgrade to your in theatre experience with:
- Two great seats show tickets (Premium or A Reserve as chosen)
- A souvenir show program
- Two glasses of Veuve Clicquot (or other bar selection)
- Two Choc Top Ice Creams
- Luxury chocolate selection
- Express package collection from our VIP Lyric Deluxe collection counter before the show
The Lyric Deluxe package is designed to be shared between two people.
WHAT IS THE SEATING LAYOUT OR STAGE VIEW?
You can find the seating layout and stage views on the Sydney Lyric Theatre website https://www.sydneylyric.com.au/seating-plan.aspx which includes virtual tour links for the Stalls, Dress Circle and Grand Circle of the theatre. If you have a question about the theatre or seating layout, please feel free to call the theatre on 02 9509 3601 during business hours and talk to one of our team.
FREQUENTLY ASKED QUESTIONS
WHAT IS THE RUNNING TIME FOR HAMILTON?
Running time is approx. 2 hours and 50 minutes, including intermission.
IS THERE AN AGE RECOMMENDATION?
HAMILTON contains some strong language and is appropriate for ages 8+.
HOW LONG IS HAMILTON SCHEDULED TO RUN IN SYDNEY?
Please check Ticketmaster.com.au for the current dates of performances on sale.
Join the revolution and sign up on the home page to ensure you receive up-to-date information on HAMILTON including additional performance pre-sales and ticket releases.
WILL I BE ADMITTED INTO THE PERFORMANCE IF I ARRIVE LATE TO THE PERFORMANCE?
We recommend arriving at least 45 minutes prior to the show start time noted on your ticket.
Once the performance starts latecomers will be seated at the discretion of management at a suitable break in the performance.
Entry to and exit from the theatre may be different from your last visit in response to the physical distancing recommendations of NSW Health, so it is a good idea to come to the theatre at least 30 minutes prior to the show start time.
WHERE IS THE SYDNEY LYRIC THEATRE?
The Sydney Lyric Theatre is located at 55 Pirrama Road, Pyrmont NSW 2009, and is accessible through The Star complex. For information on how to get to the Sydney Lyric, please click here: https://www.sydneylyric.com.au/visit/
For more information on the venue’s service and amenities, as well as its policies, please visit the venue’s website here: www.sydneylyric.com.au/