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TICKETING TIPS &

FREQUENTLY ASKED QUESTIONS


HAMILTON begins performances at Her Majesty’s Theatre in Melbourne on Wednesday, 16 March 2022..The only authorised ticket seller for HAMILTON tickets at the Her Majesty’s Theatre is Ticketek, as well as through our travel package partners, Helloworld & Viva Holidays and Keith Prowse Travel, corporate package partner VIPNOW, and lottery partner, TodayTix, which all issue their tickets via Ticketek.

If you attend HAMILTON with a ticket purchased via an unauthorised re-seller such as Viagogo, Ticketbis, eBay, Gumtree, Tickets Australia, Queen of Tickets or otherwise, you may be refused entry to HAMILTON.

If you have purchased tickets from an unauthorised re-seller and receive downloadable print at home tickets, these are not valid and will not be honoured.

Hamilton is subject to a major event declaration under the Major Events Act 2009. It is an offence for Hamilton tickets to be sold, or offered or advertised for resale, at a price exceeding its face value purchase price by more than 10%, unless the seller is authorised in writing by the ticketed event organiser. Breaches can result in heavy fines of up to $99,132 ($109,044 from 1 July 2021) for an individual and $495,660 ($545,220 from 1 July 2021) for a company. For more information & queries regarding the Major Events Act, contact vic.gov.au/ticketscalping.

 

TICKETING TIPS

 

WHEN DO TICKETS GO ON-SALE?

Tickets for HAMILTON’s Melbourne run go on sale to the general public at 10am on Monday, 19 July 2021.

Pre-sales begin from 10am, Thursday, 24 June for Telstra Plus members and the HAMILTON database.

All bookings for HAMILTON tickets will be through Ticketek.

 

HOW MUCH WILL TICKETS COST?

Ticket prices for HAMILTON vary by performance, seat location, and during peak periods such as public and school holidays. Prices are subject to change, but start from $70* AUD and are available on ticketek.com.au.

*Subject to availability. $70 ticket price is based on D Reserve ticket.  An additional $7.00 Ticketek Transaction Fee per booking applies.

 

THE LOTTERY

A limited number of $10 tickets will be available on performances of HAMILTON in Melbourne.   More details will be announced closer to the start of the season.

 

CAN I BUY A GIFT VOUCHER?

HAMILTON Ticketek gift vouchers will be available to purchase when tickets go on sale. The gift voucher is valid for redemption only on performances in the Melbourne HAMILTON season at Her Majesty’s Theatre.  Redemption is subject to ticket availability.

 

HOW MANY TICKETS CAN I BUY?

There is an 8 ticket limit per household. All orders will be reviewed for duplicate accounts, bots, or other means being used to circumvent the 8 ticket limit. Fraudulent ticket orders may be cancelled without notice.

Why the limit? The ticket limit is in place to allow as many people as possible the opportunity to purchase tickets for HAMILTON. All transactions online or in-person that are detected to be bot purchases, patrons creating duplicate accounts in order to purchase more than 8 tickets, or any action that indicates a purchase in excess of the 8 ticket limit may be cancelled without consideration.

 

WHAT IF I WANT TO ACCESS GROUP SALES AND BOOK MORE THAN 8 TICKETS?

For more information on groups, please visit Ticketek Groups Department by clicking here.

 

CAN I GET A REFUND OR EXCHANGE MY TICKETS FOR ANOTHER DATE ONCE I PURCHASE MY TICKETS?

As with all ticket purchases, we recommend that you check/confirm dates and times of the performance you intend to purchase before completing the checkout on Ticketek.

There are no refunds or exchanges on tickets once they are purchased if you change your mind or for personal reasons.

 

WHAT HAPPENS IF TRAVEL RESTRICTIONS ARE IN PLACE OR I AM UNABLE TO ATTEND HAMILTON DUE TO COVID-19?

In accordance with current Victorian government guidelines, performances of HAMILTON are being sold at 100% capacity, which means there will be people seated in front, behind and alongside you.   Should this change, affected ticket holders will be advised and options provided at that time.

Maintaining a safe and healthy environment for audiences, cast and the venue is of paramount importance.

  • If you are unwell, with any Covid-19 symptoms, contact Ticketek at ticketek.com.au/contact prior to your performance by Midday (for an evening performance) & 10am (for a matinee performance) at the latest and we will work with you to exchange your tickets for a future performance (subject to ticket availability and into a performance at least 14 days after the day of cancellation). Please note, Ticketek’s Customer Service Centre’s operating centre hours are 9am-5pm Monday to Sunday AEST.
  • If you booked your tickets and are an interstate or international traveller and are unable to attend the performance due to travel restrictions, contact Ticketek at ticketek.com.au/contact no later than a week before your performance and we will work with you to exchange your tickets for a future performance (subject to availability). If borders shut suddenly within 7 days of your performance, we will also work with you to exchange your tickets for a future performance (subject to availability).
  • Exchanges are subject to availability at the time of exchange and must be of equal value of the original ticket(s) purchased. If you wish to exchange to a higher priced ticket(s), you will be asked to pay the difference in ticket price.
  • If after following the above processes we are unable to facilitate an exchange for another performance, a refund may be offered.
  • No exchanges or refunds can be provided after the deadlines listed above or after a performance date unless required by applicable law.
  • Please note: We can only assist those who purchased their HAMILTON tickets on Ticketek, the authorised ticket seller for the Her Majesty’s Theatre in Melbourne, or through approved partners. If you purchased tickets through any other avenue, please contact the seller directly to learn more about their refund and exchange policy.

 

WILL THE THEATRE HAVE COVID-SAFE PROTOCOLS IN PLACE?

If you are the ticket purchaser, you will receive several pre-arrival emails from Ticketek, sharing important information with you. Please be aware that only the ticket purchaser will receive these emails, so be sure to forward the communications onto everyone in your party so that they are all aware of what to expect on their visit.

In accordance with current Victorian government guidelines, performances of HAMILTON are being sold at its full capacity.  This means there not be physical distancing within the auditorium and you will have patrons sitting directly next to, in front of, and behind you.  Should this change, affected ticket holders will be advised and options provided at that time.

You are required to wear your mask for the duration of your visit unless you have a lawful reason not to do so. If you do not have a mask, we will provide you with one free of charge.

For the Her Majesty’s Theatre’s current COVID Safe Information, please visit the venue’s website, COVID SAFE INFO – HMT – Her Majesty’s Theatre – Melbourne.

   

WHEN WILL I RECEIVE MY TICKETS?

If you selected mobile ticket delivery, tickets will be delivered to your Ticketek Account and available to you from 72 hours prior to the performance.

If you selected venue collection for your tickets, they will be available on the day of the performance only.  Tickets must be collected and personally signed for by the credit card holder who is the only person authorised to collect tickets.  For identification purposes the credit card holder must present personal ID, the credit card which was used when purchasing the tickets and the account confirmation number at time of collection. 

There will be no outlet sales or tickets posted for this event.

 

WHAT IF I DO NOT RECEIVE MY TICKETS 72 HOURS BEFORE THE PERFORMANCE?

If you cannot find or do not receive your mobile tickets (from 72 hours before the performance only), we recommend the following:

  • Log into your online Ticketek.com.au account to access your mobile tickets and double-check to ensure all details are correct.
  • Please click here for further information.

Lost or replacement tickets can only be obtained at the venue box office prior to the performance and will only be issued to the original ticket purchaser/Ticketek account holder upon showing valid id.

 

WHY ARE THERE TICKETS ONLINE THAT ARE TWICE AS EXPENSIVE AS YOUR LISTED TICKET PRICES?

If you search HAMILTON, you will likely find many re-sale sites advertising HAMILTON tickets at prices higher than those on our official site. Be aware of what website you are on before you make any purchase.

Ticketek.com.au is the authorised ticket seller for HAMILTON’s Melbourne season at Her Majesty’s Theatre.

If you attend HAMILTON with a ticket purchased via an unauthorised re-seller such as Viagogo, Ticketbis, eBay, Gumtree, Tickets Australia, Queen of Tickets or otherwise, you may be refused entry to HAMILTON.

Tickets for HAMILTON are only distributed by mobile tickets or in person collection at the box office with valid id of the Ticketek account holder.   If you have purchased tickets from an unauthorised re-seller and receive downloadable print at home tickets, these are not valid and will not be honoured.

Hamilton is subject to a major event declaration under the Major Events Act 2009. It is an offence for Hamilton tickets to be sold, or offered or advertised for resale, at a price exceeding its face value purchase price by more than 10%, unless the seller is authorised in writing by the ticketed event organiser. Breaches can result in heavy fines of up to $99,132 ($109,044 from 1 July 2021) for an individual and $495,660 ($545,220 from 1 July 2021) for a company. For more information & queries regarding the Major Events Act, contact vic.gov.au/ticketscalping.

 

WHAT IF A PERFORMANCE IS SOLD OUT?

We anticipate demand will be high for HAMILTON tickets and recommend that customers book early for best availability. If the performance you wish to attend is sold out, we recommend the following:

  • Look further into the season for other performances.
  • Saturday matinees and evenings and Sunday matinees will be the performances that are highest in demand, so consider attending a Tuesday, Wednesday, Thursday or Sunday evening performance.
  • Continue to check back on sold-out performances in the event additional seats get released.
  • Make sure you are signed up to the waitlist to receive information on ticket releases and new ticket blocks if they become available.

 

IS HER MAJESTY’S THEATRE AN ACCESSIBLE VENUE & HOW DO I BOOK WHEELCHAIR/COMPANION CARD BOOKINGS?

For enquiries and bookings for patrons with special needs, or holders of a Companion Card, please contact Ticketek Special Needs: 03 9662 9571

 

WILL THERE BE SIGNED OR AUDIO DESCRIBED PERFORMANCES DURING THE RUN?

Yes. There are currently plans underway to include AUSLAN signed performances and audio described performances of HAMILTON. Performance dates and booking details will be forthcoming.

 

WHAT IS THE SEATING LAYOUT?

A map of the venue is located on the bottom of the Your Visit page on the Her Majesty’s Theatre website, Your Visit – HMT – Her Majesty’s Theatre – Melbourne.  Please note this map only provides indicative views of the venue and may not to scale or reflect actual sightlines for the production of HAMILTON


FREQUENTLY ASKED QUESTIONS

 

WHAT IS THE RUNNING TIME FOR HAMILTON? 

Running time is approx. 2 hours and 50 minutes, including intermission.

 

IS THERE AN AGE RECOMMENDATION? 

HAMILTON contains some strong language and is appropriate for ages 8+.

 

HOW LONG IS HAMILTON SCHEDULED TO RUN IN MELBOURNE?

Please check Ticketek.com.au for the current dates of performances on sale.

Join the revolution and sign up on the home page to ensure you receive up-to-date information on HAMILTON including ticket releases.

 

WILL I BE ADMITTED INTO THE PERFORMANCE IF I ARRIVE LATE TO THE PERFORMANCE?

We recommend arriving at least 30-45 minutes prior to the show start time noted on your ticket.

Once the performance starts latecomers will be seated at the discretion of management at a suitable break in the performance.

WHERE IS HER MAJESTY’S THEATRE?

Her Majesty’s Theatre is located at 219 Exhibition Street, Melbourne VIC 3000.

For more information on planning your visit and the venue’s service and amenities, as well as its policies, please visit the venue’s website here.